If you require any support please contact using the details below.

Email: sales@bestranstek.com

RETURNS POLICY & PROCEDURE

When returning products to BesTrans for any reasons, you must first to contact BesTrans to obtain an RMA (Return Merchandise Authorization) number from the Support department via email:

email: sales@bestranstek.com.

The following information is required in order to complete the RMA request:

Contact nameCompanynameAddressPhone numberProduct nameProduct serial number

ONCE YOU HAVE OBTAINED AN RMA NUMBER

After obtaining an RMA number from BesTrans, you must send the product - freight prepaid (except term 1 below) - to BesTrans Technology Co., Ltd. The RMA number must be prominently displayed on the outside of your package.

Please use a shipping company that can demonstrate proof of delivery. BesTrans does not accept responsibility for any lost shipments unless proof of delivery to BesTrans is provided.

BESTRANS RMA POLICY

1. If product is found to be faulty when arrives at customer site, BesTrans will replaced with a new product at BesTrans cost (Include freight cost for return and ship back).

2. If the defective product is within warranty, the product will be repaired or replaced as necessary by a new or previously repaired product and returned to customer at BesTrans cost (repair cost and freight cost for shipping back).

3. If the defective product is out of warranty, the product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. BesTrans will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

4. If the defective product is within warranty but is found to be damaged by customer mis-use. The product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. BesTrans will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

5. In the event that product returned to BesTrans is out of warranty and has been discontinued, BesTrans will, at its discretion, either repair or replace with recertified product under the agreement with customers. Customer will be informed the cost for the repair. BesTrans will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

6. In the event that product returned to BesTrans is out of warranty and has been discontinued, if the product can not be repaired nor replaced due to the fact that components are obsolete and BesTrans has no recertified product to replace it, the product will either be returned to you, or disposed of at your request, with no charge.

7. For more details of BesTrans Warranty Policy and RMA Policy, please contact BesTrans.